Vending software24/7 Hotel concierge
24/7 HOTEL CONCIERGEPICCOLO BY VENDTEC

Five-star service.For every guest,at any hour.

Piccolo answers your guests on WhatsApp within seconds, in their language, and books rooms directly in your system. Guests need no app. You pay no commission.

Try Piccolo on WhatsAppBook a call
PPiccoloonline03:12
Hi, do you have a double room for 14 and 15 November? Two adults.03:12
Good evening, Ms Miller. Yes, a Superior Double with lake view is free for both nights, breakfast included. Shall I book it for you?03:12
Yes please!03:13
Done. Your room is booked from 14 to 16 November. Here is the secure link for the deposit.Pay deposit · secure link03:13
EXAMPLE CHAT · GUEST NAME CHANGED
24/7On duty, also at 3:12 am
0%Commission on direct bookings
5 daysFrom your house details to the first guest
HOW IT STARTS

Ready in fiveworking days.

Counted from the day we have your house details and access to your booking system.

01You hand over what your team knowsRooms, prices, opening hours, directions, menus. Plus access to your booking system.
02We train PiccoloYour WhatsApp number, your tone, your rules. Your team tests it for a week and corrects answers before a guest sees them.
03Guests start writingA QR code at reception and the number in the booking confirmation. Piccolo takes the routine questions, your team takes the moments that count.
WHAT PICCOLO DOES

More than a chatbot.A member of staff.

A FAQ bot answers questions. Piccolo holds the conversation, closes the booking and knows who it is talking to.

01Books roomsChecks availability and price in your booking system and completes the booking, with a payment link.
02Every language, voice tooRecognises the guest's language, including voice messages, and replies in writing within seconds.
03On duty at nightAnswers after reception closes, on weekends and in peak season, without extra shifts.
04Handles requestsLate check-out, a spa slot, a table in the restaurant, a taxi to the station.
05Knows the guestRoom, dates and language come from the booking. Returning guests are recognised.
06Hands over to your teamComplaints, cancellations and anything sensitive go straight to a person, with the whole chat attached.
07Reports every weekA dashboard with conversations, bookings and open questions, plus a weekly summary by email.
08Hosted in SwitzerlandSwiss servers, compliant with the Swiss data protection act and GDPR. A data processing agreement is included.
YOUR TEAM STAYS IN THE LOOP

One inbox for every chat.

Every conversation shows up in the dashboard. Your team reads along, steps in at any point and sees at a glance what Piccolo has handed over.

The chat inbox in the Vendtec dashboard with guest conversations
THE PICCOLO STANDARDS

Ten rules it works by.

  1. 01Every guest gets an answer within seconds.
  2. 02Every guest is served in their own language.
  3. 03Piccolo knows the house.
  4. 04Piccolo never guesses.
  5. 05A request is a promise.
  6. 06Sensitive matters go to a person.
  7. 07Discretion is standard.
  8. 08Recommend like a host, not a salesman.
  9. 09The house keeps control.
  10. 10A report every week.
THE GUEST JOURNEY

One chat forthe whole stay.

01Booking enquiryLive price and availability, booked in the chat.
02Before arrivalCheck-in times, parking, what to bring.
03ArrivalDirections, late arrival, how to get in.
04During the stayQuestions day and night, reservations, help.
05Check-outA reminder and the bill details.
06After departureA short thank-you and a request for feedback.
INTEGRATIONS

Works with yourbooking system.

Mews · liveCloudbedsOracle OPERA Cloudprotel (Planet)apaleoSIHOTRoomRaccoonCasablanca

Mews is fully connected from day one. With protel on-premise, Piccolo reads the daily arrivals list from a shared folder. Other systems with an open interface on request.

No booking system? Piccolo runs in Résidence mode and passes booking requests to your team in a structured form.

PRICING

A fixed wage.No commission.

Booking portals take up to 25% per booking. Piccolo works for a fixed monthly price, and every direct booking stays yours.

RésidenceB&B and garni, up to 25 rooms
CHF 290per month · setup CHF 990 once
  • WhatsApp, 24/7
  • Unlimited conversations
  • All languages
  • Handover to your team
  • Dashboard and weekly report
GrandHotels with 25 to 80 rooms
CHF 490per month · setup CHF 1'990 once
  • Everything in Résidence
  • Connection to your booking system
  • Direct bookings in the chat
  • Availability enquiries
  • Upselling suggestions
Palace80 rooms and more, hotel groups
from CHF 790per month · setup CHF 2'990 once
  • Everything in Grand
  • Several properties
  • Custom integrations
  • Dedicated support
  • Quarterly review
Prices excl. VAT, WhatsApp fees included. Annual contract: two months free. No revenue share, no hidden costs.This quarter: five founding hotels at half the setup price.
QUESTIONS

What hoteliersask us.

What happens when Piccolo doesn't know the answer?

It never guesses. When it is unsure, or the matter is sensitive, such as a complaint, a cancellation or a special request, it hands the conversation to your team straight away, with the whole chat.

Does Piccolo understand voice messages?

Yes. Guests record their question in any language. Piccolo understands it, takes care of it and replies in writing in the guest's language.

Our guests want to talk to people, not machines.

The guest asking at 11 pm whether there is still a room wants an answer, not a person. The guest with a complaint wants a person right away, and that is exactly where Piccolo sends them.

Do guests need an app?

No. Almost every guest already has WhatsApp. They scan the QR code or tap the number, and that is it.

What about data protection?

Piccolo is hosted in Switzerland and complies with the Swiss data protection act and GDPR. You get a data processing agreement, the guest data belongs to your hotel, and departed guests are deleted automatically.

TRY IT YOURSELF

Somewhere, a guestis asking right now.

Ask Piccolo the hardest question your hotel gets. In Korean, in the middle of the night, with a booking at the end.

Talk to Marc Füeg · marc@vendtec.ch · +41 78 822 27 66
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